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DELIVERY

Deb’s Kitchen Cakes® delivers worldwide and offers a range of delivery options to suit your needs. We dispatch orders within 24 hours of your order being placed Monday–Friday. Orders received over the weekend or during a UK Bank Holiday will be dispatched on the next working day. All orders are sent in a protective envelope.

UK CUSTOMERS

Standard Delivery - FREE

Standard delivery is free to customers in the UK

Standard delivery is dispatched through Royal Mail and takes 2-3 working days for delivery

Ideal for orders placed Monday / Tuesday that are needed by the weekend

Express Delivery - £0.80

Express deliveries are dispatched through Royal Mail and take 1-2 working days for delivery

A flat rate of £0.80 is charged per order

Ideal for orders placed on a Wednesday that are needed for the weekend

Next Working Day Delivery - £7.50

Next Day delivery is dispatched through Royal Mail and will require a signature on delivery

A flat rate of £7.50 is charged per order

Your order will be delivered the following working day before 1pm

To qualify for this you must place your order on our website before 12pm to receive it the following working day

Please note it does not apply to weekends so orders placed before 12pm on a Friday will be delivered before 1pm on Monday

Ideal for orders placed Thursday morning required for the weekend

EUROPEAN CUSTOMERS

A flat rate of £2.90 is charged per order

Postage to Europe is sent by Royal Mail Airmail and takes 3-5 working days

This website and its content is owned and by Deb's Kitchen Cakes® Limited, the use of which is governed by the terms set out below. By browsing and purchasing from us (Deb’s Kitchen Cakes®) you (the customer/viewer) are agreeing to them. Please ensure you’ve read and fully agree to these terms before purchasing from our website.

Terms & Conditions

PLACING AN ORDER

An order will not be concluded or accepted until full payment for all products and related delivery charges. The offer to purchase is accepted when we send you an email to confirm that the order has been dispatched. All orders are subject to stock availability, if we are unable to supply any products that you have ordered we will inform you as soon as possible.

PHOTOS AND IMAGES

Only send us photos and images that you own the copyright of (or have been given permission to use by the copyright owner). You are confirming, by purchasing our cake toppers, that you have the rights/permissions to use any images sent to us for your personalised items. You are also confirming that the images you send us contain nothing which would infringe any copyright, trade mark, design right or other intellectual property right of any third party. By supplying us with an image you are granting us a license to modify and print in accordance with the details of your personalised order. By placing an order and accepting these terms you are accepting any and all liability for any consequences of Deb's Kitchen Cakes using the images you supply. We do not check the content of any images provided by you and we delete any images you send us as soon as your item has been created.

PRINT QUALITY

We make every effort to portray colours and tones as accurately as possible, however slight variations may occur and may also be dependent on the calibration of your computer screen.

DELIVERY

We make every attempt to ensure that your item arrives within the stated delivery timeframe. We cannot however be held responsible to any person for loss or damage which may arise from not receiving the order on a specified day.

Working days are Monday – Friday excluding Bank Holidays.

CANCELLATIONS

If you would like to cancel your order please let us know immediately so that the cancellation can be processed, a full refund will be issued. If however you cancel after your cake topper has been printed then we will be unable to cancel your order.

PRICING AND PAYMENT

The prices shown do not include VAT, we are not a VAT registered business. We reserve the right to amend the price of any item or to withdraw an item on sale at any time, regardless if an order exists for an item. All prices are displayed in £ (pounds sterling). Payments can be made by using the following : Paypal, Visa, MasterCard, Maestro, Delta, and Solo Credit/Debit cards.

RETURNS POLICY

If you receive your order and it is in any way damaged or faulty then please let us know immediately so we can send a replacement / arrange a no quibble refund. You will not need to return your order to receive this replacement. If you have simply changed your mind about your order and it is not a personalised item then you can return it to us at your cost for a full refund within 2 weeks of purchase. Please note this does not apply to any order that has been personalised, we cannot accept these as returns. We also cannot accept returns if this is due to a typing error on your behalf so please take care when you order.

PASSWORDS

We shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account. We shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

WEBSITE CONTENT

All material on this website (including any copy, photography, graphics and material) is owned by us. You may not reproduce anything without written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

GENERAL

We reserve the right to make changes to these terms and conditions in the future without notice. Any changes will be posted on the website and take effect immediately.

A flat rate of £3.90 is charged per order

Postage worldwide is sent by Royal Mail Airmail and takes 5-7 working days